Cancellation Policy

All prices given are in New Zealand dollars (NZD). Full payment is required on or before the date of your appointment by bank transfer for New Zealand based clients. For international clients, payment can be made securely by Wise. An invoice will be issued for payment with payment instructions, and is to be paid prior to the appointment. A minimum of 48 hours notice is required for cancellation or postponement of an appointment booking. If the appointment fee has been paid and cancellation is made within 48 hours of the appointment's scheduled date and time, the appointment fee will be refunded in full. If the appointment is cancelled less than 48 hours before the scheduled date and time, a 10% administration fee will be deducted from the total amount paid No refunds will be given after a service has been provided or a product has been delivered. If there is a fault with a product provided, a replacement will be sent.

Contact Details