Privacy Policy

Last Updated: 30 May 2026

Introduction

Welcome to Lana Raill. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products or services, enrol in courses, subscribe to our communications, or otherwise interact with us.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

This website is owned and operated by Lana Raill Sacred Soul Work.
Website: www.lanaraill.com
For any privacy-related enquiries, please contact Lana directly through the contact form on this website or via the contact details provided on the website.

Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

Name
Email address
Phone number
Billing and payment information
Postal address
Information submitted through contact forms
Information provided when participating in events, surveys, or promotions

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Pages viewed
Date and time of visits
Referring websites

This information helps us improve our website and services.

How We Use Your Information

We may use your personal information to:

Provide products and services
Process payments
Deliver digital content
Respond to enquiries and customer support requests
Send newsletters, updates, and promotional communicationsImprove our website, services, and user experience
Administer events
Meet legal and regulatory obligations
Protect the security and integrity of our business and website

Email Communications

If you subscribe to our mailing list or enrol in a course or program, we may send you:

Educational content
Course updates
Newsletters
Event announcements
Marketing and promotional communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Payment Processing

Payments made through our website are processed by secure third-party payment providers.

We do not store complete credit card information on our servers. Payment information is handled directly by our payment processing partners in accordance with their own privacy and security policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Remember user preferences
Support marketing and advertising activities

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

Third-Party Services

We may use trusted third-party providers to help operate our business, including:

Website hosting providers
Payment processors
Email marketing platforms
Course and learning management systems
Analytics providers
Customer relationship management systems

These providers may have access to personal information only as necessary to perform services on our behalf.

Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose personal information when:

Required by law
Necessary to protect our legal rights
Required to investigate fraud or security concerns
Necessary to fulfil services requested by you
You have provided consent

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information only for as long as necessary to:

Provide services to you
Meet legal, accounting, and regulatory requirements
Resolve disputes
Enforce our agreements

Your Rights

Depending on applicable privacy laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for certain processing activities
Opt out of marketing communications

To exercise these rights, please contact us using the contact details available on our website.

New Zealand Privacy Act Compliance

Compliance with New Zealand Privacy Law
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand). We collect, use, store, and disclose personal information only for lawful purposes and take reasonable steps to ensure that personal information is accurate, secure, and protected from unauthorised access, use, or disclosure.

International Visitors

If you access this website from outside New Zealand, you acknowledge that your information may be transferred to, stored, and processed in New Zealand or other countries where our service providers operate.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children without appropriate parental consent.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact page on our website: www.lanaraill.com